Nominee Profile
Computer Aid Inc.
www.itservicemanagement-itil.com
Technology Provider of the Year and Technology Product of the Year
Reason for nomination
Has developed and implemented a unique and structured approach to Application Support Service Management based on defined processes, aligned with ITIL V3 Service Management Life Cycle standards.
Designed and implemented a IT Service Management Tool "Tracer" (patent received) that automates all operational IT support processes, measures performance according to aggreed service levels by captureing operational service data where it is created by the service delivery group. Aligns customers business needs with IT Services & performance requirements, and provides continuous process improvement through "root cause analysis" of data collected during service operations.
Designed and implemented a IT Service Management Tool "Tracer" (patent received) that automates all operational IT support processes, measures performance according to aggreed service levels by captureing operational service data where it is created by the service delivery group. Aligns customers business needs with IT Services & performance requirements, and provides continuous process improvement through "root cause analysis" of data collected during service operations.
